Return And Refund Policy
Returns & Refund Policy
Effective Date: 04/29/2026
At Festa Rides, we want customers to understand our return and refund process before placing an order. This policy explains when returns are accepted, how to request a return, and when refunds are issued.
1. Return Window
Eligible items may be returned within 30 days of the delivery date.
Return requests submitted after 30 days from delivery may not be accepted.
2. Return Eligibility
To be eligible for a return, the item must:
– Be returned within the 30-day return window
– Be in original, unused condition
– Include original packaging, accessories, manuals, and documentation, if applicable
– Be accompanied by proof of purchase, such as the order number or receipt
Items that show signs of use, installation, damage caused after delivery, or missing components may not qualify for a full refund.
3. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
– Customized or personalized items
– Final sale items
– Opened or used items
– Products restricted from return due to safety, hazardous material, or battery handling requirements
If an item is listed as non-returnable on the product page, that product-page disclosure will also apply.
4. How to Start a Return
To request a return, contact us at sales@festarides.com within 30 days of delivery.
Please include:
– Your full name
– Your order number
– The item you want to return
– The reason for the return
– Photos, if the item is damaged, defective, or incorrect
If your return request is approved, we will provide return instructions.
5. Return Shipping Costs
If the return is due to customer preference, the customer is responsible for return shipping costs.
If the return is due to a damaged item, defective item, or an error with the order, Festa Rides will review the issue and determine the appropriate resolution, which may include replacement, refund, or other support.
Original shipping charges are non-refundable unless the return is due to our error or a verified product issue.
6. Exchanges
Exchanges may be available for eligible items, subject to product availability.
If you would like an exchange, contact us before sending the item back so we can confirm availability and next steps.
7. Refund Processing
After the returned item is received and inspected, we will notify you whether the return has been approved.
If approved, refunds are issued to the original payment method. Please allow up to 14 business days after approval for the refund to be processed. Your financial institution may require additional time for the refund to appear on your account.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at sales@festarides.com.
Please include your order number and photos of the issue so we can review the claim and assist you promptly.
9. Cancellations
Orders may only be canceled before they are processed or prepared for shipment.
If you need to request a cancellation, contact us as soon as possible. Once an order has entered processing, shipment, or freight scheduling, cancellation may no longer be available.
10. Contact Information
If you have any questions about returns or refunds, please contact us:
Festa Rides
3101 Ocean Park Blvd Ste 100
Santa Monica, CA 90405
United States
Email: sales@festarides.com
Phone: +1 (424) 445 4722